FAQ
Before you
light.
Is Sài Gòn Still incense strongly scented?+
No. The fragrance is intentionally restrained and is best experienced at close range.
How close should I sit?+
We are completing a studio burn test for each scent before publishing a precise distance. Begin farther away in a ventilated room and adjust carefully.
What size room is it best for?+
The collection is intended for personal spaces. Exact room and distance guidance will be published after scent-by-scent testing.
How much smoke does it produce?+
Incense produces smoke. Use it with ventilation and never describe any burning product as smoke-free.
Where is it made?+
The collection is made in Sài Gòn, Vietnam, shaped by a family background in incense making.
What should I choose first?+
The Five-Scent Discovery Set is designed for comparing all five materials and moods before choosing a full box.
What are the five scents?+
Morning Shutters, Afternoon Rain, Jasmine Alley, Tropical Dusk and Studio No.1.
Does it contain sandalwood?+
Four scents include sandalwood: Morning Shutters, Afternoon Rain, Jasmine Alley and Studio No.1.
Is this Japanese incense?+
No. Sài Gòn Still is Vietnamese incense. Its restrained character may appeal to people who enjoy subtle incense, but we do not claim Japanese origin or craft.
How do I burn an incense stick?+
Place the stick in a stable holder on a heat-resistant surface. Light the tip, let it catch briefly, then blow out the flame. Ventilate the room and never leave it unattended.
How long does each stick burn?+
Final burn time and stick count are pending production verification and will be published before sales open.
Are the ingredients natural or organic?+
The collection is made with natural woods and botanicals and holds natural certification in Vietnam. We will publish the exact certificate reference after the official English wording and scope are verified. We do not claim organic certification.